What is your return policy?
All purchases at 12vitamins.com include a 15 day no-questions-asked guarantee with the exceptions noted below. In the unlikely event that you receive defective merchandise, please contact our customer service department as soon as possible to determine the best method for replacement or repair of your defective product. For products damaged during shipping, you must first contact the carrier for inspection of the damaged product. After 15 days, the manufacturer should be contacted for either repair or replacement depending on the individual manufacture's warranty. Manufacturer contact information is usually found in the warranty, or instruction manual, or on the package. Before returning any product, you will first need to obtain authorization from our return department by contacting us at by e-mail to returns@12vitamins.com. Any product returned without prior authorization will be returned to the sender at their expense. Non-defective products deemed by us to be unsalable will be accessed a 15% restocking fee (This fee usually covers the cost associated with us returning the product to the manufacture). You may then return the item by insured carrier to 12vitamins.com. To help our quality control department, please enclose a short note of explanation with your return. After inspecting the product to insure that it was returned in its original condition, 12vitamins.com will promptly credit you with your full product purchase price. All returns should be shipped postage prepaid . We suggest insurance at your option.Shipping charges will be refunded if the product was shipped in error. Please note that as a matter of business 12vitamins.com may have absorbed all or part of the shipping charges associated with your original order. In this situation we reserve the right to deduct our "actual" shipping costs from your credit. We cannot accept returns of vitamins or supplements once they have been opened. If you have a question as to whether or not an item is returnable, please contact our customer service department For all questions involving product information, you contact us by e-mail to the info@12vitamins.com. All other questions by e-mail should be directed to info@12vitamins.com. Outside the USA please email us at info@12vitamins.com. | 
